M. Taylan Baysefer

Posts

April 27, 03:37 AM

I guess, at least some of you, may remember that nasty little boy on the neighborhood, showing off his new bike, and not allowing you to take a ride for one turn. Or the boy gets angry and sends you away from his home, when he looses on the game you were playing… We all had this kind of experiences. But we were kids, and besides the shame, anger or whatever we’ve felt by then, no harm or foul done.

 

But, when you see similar attitude on a software company, things might get little bit interesting…

Developing and selling software is very difficult business. Especially if you are developing some sort of niche product, then it simply becomes much harder.

 

By definition, niche products, are the products adopted and purchased by a small group of individuals. And proven by fact, people, who considers buying niche software, usually well educated, and smart. They are the group of customers you really do not like to piss off or make angry. Why? Because they are the people, who actually see the value of your niche product and spend money to purchase it.

 

Unless you are a company from Redmond, you have to create reason to your prospect customers to purchase your software. And believe me or not, the quality of the software isn’t the biggest criteria in many cases…

And in this case, if you have a piece of software, which has great potential but working somewhat acceptable at the moment, you may prefer to be extra humble…

 

During last couple of days, TuneUp media is exactly doing opposite of this general consensus…

 

TuneUp media, developer of the (self-claimed) #1 plugin tool for iTunes. Practically, it’s Picard Musicbrainz, integrated into iTunes as a plugin and made for dummies. It wasn’t perfect, but it was working in some-what acceptable. And after needed to make some sort of disaster recovery on my music archive, and combining couple of different archive’s, I’ve decided to give it a try, and i was optimistic. As i wrote earlier, it was working some what acceptable. And frankly, after trying and dealing out with freeware, it was much idiot-friendly in sense of the operating the software. It sure needed lots of improvements, but hey, it was a new product, still under development, available in multiple platforms, and providing somewhat decent performance. No need to be greedy, so i did not, but unfortunately TuneUp media, did.

 

TuneUp media, according to their website (http://www.tuneupmedia.com/companyinfo/bod.php) found by Gabriel “Gabe” Adiv, whom also acting as the current CEO. And please note that he has an inter-disciplinary ba in sociology, business and eastern religion from Michigan state university. And before founding the TuneUp media, spent five years in sales and channel marketing at Gracenote (we are all familiar with the Gracenote, and their “success story” right?)

 

So, our sad little story has been started almost a week ago, when TuneUp media, released v2 of their software. Then it just becomes a cluster-frack and a sheer example of, well, bad leadership and what you should avoid if you don’t want to undermine your own business.

 

When i lunched my iTunes, I’ve noticed the message on the TuneUp, saying, i need to update my software. Yeah, well, i was just gonna take a quick look to a friend of mine? May i? No, thou must update me, said the TuneUp and show me the way to their website, which making some launch promotion of something new, and since i don’t care it all, i tried to locate and download the installer. Initially, i had some trouble with installing, but hey, after all, it happens now and then, right? So no biggie. Managed to install and run TuneUp and first thing I’ve noticed is they simply removed a function from the software I’ve purchased? But hey, maybe there were some issues i wasn’t aware of it so they temporarily removed it, well, still acceptable and trying to be optimistic. Then i realized a new icon on the menu. Which represents the new functionality; I’ve dully noticed when i was trying to download the update. So apparently, i don’t know why on earth, but i am sure, they TuneUp guys have some sort of business reason to implemented it, they decided to add a new function to a software, finding duplicate files on the iTunes library, to a software which still needs and has room for improvement to its core functionality. I’ve couldn’t cared less since, I’ve always found the automatic duplicate detection kinda risky. But, never the less, since guys decided to add it, sure there has to be some sort of rationalization, and as i said, since i can’t care less, i even didn’t gave a try. Then I’ve received an email from the TuneUp, saying that, i am eligible for some 40% discount on the DeDupper… Well, thanks, i am not interes… Wait, sorry, why would i have to pay money, for software I’ve purchased the option of life time subscription??? Oh sorry, I’ve forget to mention that right, so TuneUp, by the time, were offering some “subscription” method. Which practically, yearly subscription and life time option. Although, I knew that I wont be needing it rest of my life, I’ve choose to purchase the lifetime subscription. So as many can imagine, i just get kinda pissed off and annoyed. Because, simply, I’ve lost an original functionality and got something i don’t care at all and i have to pay something for software I’ve got lifetime subscription. And also, I’ve felt some sort of performance issues comparative to the previous version. So I’ve went to the support site and first crawled around a bit and read what other frustrated users wrote about the incident.

 

Apparently, story is like this; TuneUp, released the DeDuper as a separate product, but just made it exactly look like the software i was using. So with all relived I’ve head back to my home and lived happily every aft… Erm, sorry, no, it wasn’t like that… Yes, TuneUp released DeDuper as a separate product, but inside the product I’ve purchased. So, you see, it’s kinda confusing… Because, when you add a new functionality, it becomes some sort of major update/upgrade but yet still you use the word update or upgrade. Unless you release it as separate software, common consensus is it’s and update. And users of the TuneUp were understandably furious because they were simply feeling cheated. Because, the amount of the money they need to spend to have the DeDuper as simply more than the purchase price of a new user also there were some other users like myself, were more on some ideological standing point, and arguing about the mean and method. Then, Gabe, decided to release a statement to address the reasons why do they trying to scre… Why do they decide to go this direction. After that statement all fun has started if you want to join the fun, you can read it from http://support.tuneupmedia.com/entries/20049278

 

Statement simply, pure effort to rationalize their action from a pure business persons point of view, whom doesn’t even cares a small bit about the customers, the customers, whom I’ve described as niche product adopters.

So as freedom of speech, under the statement of Gabe, people started to write what they think about the situation. Some were smart, some were constructive some were, well, lets say more frustrated and angry tone… After couple of days, today, Gabe decided to throw fuel to the burning fire, and release another comment. That’s where i snap…

 

“Hi all -

 

As some of you are wondering, i am indeed reading these comments and am taking them to heart.

 

As has always been our policy, we are happy to give 100% refunds to all of you who are unhappy with your TuneUp experience for any reason.

 

As such, please contact support with a refund request and we’ll be sure to get your request filled in a timely manner: http://support.tuneupmedia.com/anonymous_requests/new

 

 

Thanks,

Gabe”

 

So, under all the criticism and concerns written down, translation of the message is: i do not care what you say, i do not have even small amount of intention to address your concerns or answer them, if you want to cry, get your money back and get the fu… Hell out of my playground and let me be alone with our precioussss…

 

Well Gabe, seriously??? Is this the attitude you are planning to have your enemi… Customers??? Get your money back and get the hell out of my playground??? Why not to address and engage with them regarding to their concerns? Why is it so difficult to admit you’ve made a mistake? It’s very likely that you are considering people who expressed their opinions or feelings, in a good or bad way under your statement, as a marginal minority which you can ignore but those people were simply the real ones actually caring about the software you are selling. And worst part is, I’ve lost all my confidence on inter-disciplinary ba program of the Michigan state. It looks like dearest Gabe, received such inter-disciplinary education, just become disoriented and kinda confused… Its all fault of the education system, (perhaps) not Gabe’s… He’s the victim here, we all should sympathize…

 

So, fixable mistake become a cluster-disaster. I don’t know what will be the outcome of this incident, for example, i don’t think that Gabe will ever issue a public apology and resign, so TuneUp will continue to act as this never happened, and will find new and smarter ways to make their customers offended. But for the current and future entrepreneurs; as a customer, i would like to list down some issues, which might be wise to take under consideration.

 

1- Please try to avoid insulting your customers. It’s bad for business you know.

2- if you are not a company from Redmond, which simply, users “have to” buy your products, but more like, choosing to buy your products, and behaving bad to those people, simply will piss off more people, so its bad for business.

3- do not afraid to admit you’ve made mistake and apologize. And take the hit and try to fix up. In short term, it might look like you lost some money, but on the long run, you simply earn loyal customers, which trusts to the company. Great brands, we all admire, didn’t created by making their customers feel cheated and insulted. When you earn the trust of your customers, you can package piece of shit, and label it as ishit(tm), but your followers will buy it, some with this reason, some for that reason, but selling your products, no matter what is the underlying reason of the purchase, is good for business.

4- word travels, in this case, I’ve get recommendation from a friend of mine, and I’ve recommended to people i know, even though, i wasn’t necessarily satisfied with the software in the first place but i had my trust that i will become a nice software… You can make all the promotions and advertising and marketing activities to the people, but its not going to be effective as getting it as a personal recombination from someone you know and have trust on his/her knowledge

5- Stay in communication with your customers. Let them know what you are up to. Don’t lose the human touch… Do not rely on twitter, Facebook or what so ever solely… Just write down couple of lines, let say per 15 days, not patronizing, not promoting your product, but just sincerely and frankly tell them about what’s happening, engage with them on very personal level of communication… Let and make your customers emotionally engage with your company.

6- Your customers can and may become your #1 resource for improving your product. As an example, also it’s partially how i am making my living, i always try to involve with such indie efforts. Not because i am expecting to have some benefit or recognition, but simply, i want to improve a product, which i am using, or, i want to make a product much better, so the company can keep selling it, so i can keep using it. Trying to involve with the beta testing, try to provide comment, feedback, reports, as good and much as i can. And by time, I’ve had the pleasure to participate perhaps over 200 beta trials. And hear me out; there are people like me outside. For sake of contribution and participation, people who are willing to spend time (translation for business people: no-cost, devoted labour, you can reduce some R&D costs) and in return, at least for me, what i expected is, treated decently…

 

So in conclusion, I hope somehow, TuneUp can fix this situation, but also they’ve already lost some customers. This is purely based on the incompetence to handle and manage crisis situations. Not all the people have this talent, and this actually, what makes a CEO a successful CEO or just a random guy with some fancy collage degree…

 

Yeah, people intend to respect to the companies with some attitude and dignity, but up to a point, where it doesn’t clashes with my own… And no one likes to feel cheated…

 

 

 

Note: why “targeting” an individual?

Answer is very simple, because he is the CEO. And unfortunately, CEO is not a fancy title… Simply you are carrying the whole responsibility good or bad regarding to the company you are in charge off.

 

I don’t know Gabriel Adiv; i am sure, he is a lovely person, never met with him and again, if i met with him, very likely that I’ll fall in love with him, even considering a gender change operate… Erm, no, i mean, I’ll like him, never involved with any business relation or money transaction with him or his company (except purchase of the software) never involved with any financial or business relation with competitors of the TuneUp media, and nobody giving or providing me any benefit or incentive to write this text.

 

Everything I’ve wrote here regarding to Gabe and his incompetency as a CEO, meaning the satire, irony, humour and such tone, is based on the incident and the professional responses and actions of the person. I mean nothing about the personality or private life of the specific individual.

 

 

 

 

April 21, 02:28 AM

some old stuf…
written after the replacement of the ceo of noka, and never seen the daylight

—•—

Last week, Finnish Mobile Phone and Telecommunications Company, Nokia, announced that they are replacing the seasoned veteran, Olli-Pekka Kallasvuo [1] (OPK) with Stephen Elop, whom worked for Microsoft (2 years 9 months), Juniper Networks (1 year 1 month), Adobe (1 year 1 month) and Macromedia (7 years 10 months) [2]

Obviously this wasn’t a surprise for many people which involved with Nokia or following the giant for other reasons. Even though, many believe that this should happen long time ago. But why and how this happened? How come, the man named as “The Man Behind Nokia’s Comeback” by Fortune Magazine in 2005 sacked? [3]

Nokia is one of the oldest, powerful and strongest companies in the industry. Up to 2000s, simply, Nokia was the trend setter of the industry. But after 2000s, with the boom of the mobile internet and services & software business, the needs and habits of the customers changed dramatically and with the lack of keeping up with these changing facts, Nokia started to loose blood with an increasing speed. Followed by bad product portfolio choices in the smartphone category and bad spearhead devices multiplied with long cycles of design-to-market, positioned the Nokia as the hype-catcher and resulted to end up with the current situation. The events, since 2000s lead to this result which needs to be examined in detail.

With this post, I will try to share my ideas and thoughts about the fall of Nokia, which neither happened nor can be sorted out in one day.

As an exclaimer, some of the issues discussed in these posts are about the smartphones or high-end phones which I believe that the segment that Nokia lost too much blood and simply bring the company to the situation today. Also, any views expressed in these posts are the views of the author and are not the views of any other person/company.

In order to make it less boring and comparatively easy to read, I’ll divide to chapters and publish in different posts. First chapter will be about the Design and User Experience in Nokia products.

Chapter 1: Design and the User Experience in Nokia Products [4]

As a tradition, no matter the handset belongs to which category, entry level or high end, Nokia handsets are always good in sense of the industrial design, made with the finest components available, feels reliable and solid. But sadly we can’t say the same thing for the user experience aspects.

One of the key areas which Nokia seriously lacks of is the User Experience Design. [5] The overall user experience design of the Nokia products belongs to 90s. And sadly, the new perception of the user experience in Nokia devices is simply over inflated. Definitely looks and feels like “Hey, there is something called user experience and it should look like this and that, so let’s do it like that with our very limited and incapable software platform” which is the complete misunderstanding of the whole user experience shenanigan.

“In the emerging field of user experience, it is generally acknowledged that aesthetic qualities of interactive products and services play important roles for the users’ impressions and actions. However, aesthetic qualities are most often equated with the static appearance of a device or a screen layout; there is a striking lack of conceptualizations for addressing the beauty (or lack thereof) with which the interaction between user and product unfolds over time.

Interaction design researchers started advocating a shift of focus from the static to the dynamic already in the 1990s; a particularly eloquent example is the »sloganesque point« formulated by Djajadiningrat et al. (2000, p. 132) as follows:

Don’t think beauty in appearance, think beauty in interaction.

Usability is generally treated separately from aesthetics. Aesthetics in product design appears to be restricted to making products beautiful in appearance. As the ease of use strategies do not appear to pay off, this has left us in the curious situation that we have products that look good at first sight, but frustrate us as soon as we start interacting with them. We think that the emphasis should shift from a beautiful appearance to beautiful interaction, of which beautiful appearance is a part.” [6]


The user experience design on the Nokia devices will be the topic of another post so I will cut it here. But even from the handset designs, you can clearly see the engineered approach to the design. Instead of User-centered design processes, we need this, so let’s put a button for that, we need that, so let’s put another button for that and this goes on. So the functionality solutions provided by the industrial design of the products reflects the eclectic approach of the user experience design in overall: Instead of finding smart solutions for the both design problems, solving by putting extra buttons or functions to the device, which makes it more and more complex. [7]

Just as an example; on Nokia n95 8 GB version, except the numerical keypad, there are 9 buttons and one 4 way button on the face of the device. Add 4 buttons for power, camera and volume. It becomes a button jungle. Tradition didn’t change on n97, despite the fact that it was a touchscreen device, excluding the keyboard; there are 3 buttons on the front face of the device and 4 additional buttons for power, camera and volume. Company’s first touch screened device, xPressMusic 5800 has 3 buttons on the face and 4 additional buttons.

The answer from the Apple to all this button jungle was the iPhone, which becomes a huge success and changed the whole smartphone industry forever. Not only as the concepts of the industrial design, but also the software and user experience design aspects.

Some people might say that, the difference between Nokia and Apple is, Apple is dealing with single hardware and single platform where Nokia deals with tens of devices, hundreds of variants of these devices on multiple platforms, which I strongly disagree with them. Here is why:

If you can provide one single hardware (or at least one hardware for key user segments) for multiple use cases and attractive enough on price, why do you need to have or offer tens of different devices? Of course, this logic excludes the entry level or cheap phones segment. When we compare the Nokia and Apple, Nokia offering different products for 2 main user segments; Corporate and Smartphone Users, where Apple offers iPhone to all of them, even more broader segments of the market. And they successfully deliver and cover the use case scenarios, where Nokia little bit failed even on each product category.

The main difference between Nokia and Apple is; Nokia is old, traditional, engineering based huge company where Apple is more user / experience centric company. As an example, Apple does not scared to battle with a giant like Adobe on a pretty much standard like Flash technology which simply “not there yet” for mobile devices. Idea is simple: If we can’t provide the optimum user experience, why should we put something to our product? If someone can explain me a real logical reason, what is the business benefit of not putting / including flash on iOS, I will accept Apple is doing this to make more money out of it. But, while supporting free and public new generation technologies like html5 and css, which proven by fact performs much better on mobile devices, what can be the business benefit of this decision? Nothing but, provide the most optimum user experience to its customers. (The discussion about the Apple vs. Flash will be a topic of another post)

Another difference might be Nokia’s vital business ties with the GSM operators where Apple simply dictates its own terms to them. Simply; Apple is aware of the fact that the customers will choose and buy their product with or without the operators, so they don’t or do very little negotiation with the operators about operator requirements, where Nokia simply needs the operator push in order to sell the devices. I might be proven wrong but the only way to do that requires the data of the actual numbers of the people who are buying the Nokia smartphones from the retail stores without bundled to any operator service or contract, which is not very likely to be published by Nokia.

The user experience is also a matter of the platform which enables and provides a flawless experience, which brings us to the second chapter: The Need of a Reliable Platform, Development Capabilities, Services & Software Business and Software Marketplace




[1] http://en.wikipedia.org/wiki/Olli-Pekka_Kallasvuo

[2] http://www.linkedin.com/pub/stephen-elop/1/3a0/b31

[3] http://money.cnn.com/magazines/fortune/fortune_archive/2005/10/31/8359169/index.htm

[4] http://en.wikipedia.org/wiki/User_experience

[5] http://en.wikipedia.org/wiki/User_experience_design

[6] Towards an articulation of interaction aesthetics by Jonas Löwgren,

Published in New Review of Hypermedia and Multimedia, Vol. 15 Issue 2, 2009, pg. 119-128

[7] http://en.wikipedia.org/wiki/User-centered_design

September 11, 05:00 PM
#include <stdio.h>

int main(void) {
    printf("Hello, world!\n");
    return 0;
}


ps: sorry for the template... will fix it soon... as usual 

Posts

October 28, 01:12 AM

An image displaying Android’s fragmented “orphans” is making its way around the web today. The graph tracks Android smartphones that today, are still “under contract” but got left behind in the dust when it came to updates (firmware update or maintenance). The chart was made after news that Nexus One owners would not be seeing an OS update to Android 4.0 Ice Cream Sandwich. Here are some of the cold hard facts:

  • 7 of the 18 Android phones never ran a current version of the OS.
  • 12 of 18 only ran a current version of the OS for a matter of weeks or less.
  • 10 of 18 were at least two major versions behind well within their two year contract period.
  • 11 of 18 stopped getting any support updates less than a year after release.
  • 13 of 18 stopped getting any support updates before they even stopped selling the device or very shortly thereafter.
  • 15 of 18 don’t run Gingerbread, which shipped in December 2010.
  • In a few weeks, when Ice Cream Sandwich comes out, every device on here will be another major version behind.
  • At least 16 of 18 will almost certainly never get Ice Cream Sandwich.

According to the graph, the results are (supposedly) embarrassing to Android users and display the sad, cruel reality of how fragmentation continues to hurt consumers — especially Android consumers. Why is this being pointed out? Apparently, consumers are being screwed when they buy an Android device, app developers end up targeting older versions of Android in order to maximize market reach and security risks are sometimes never addressed from a manufacturer on older devices.

The solution? Well, it’s simple. Stop buying cheap, low-end Android devices that can barely run the outdated OS they’re being shipped with. If you buy a used G1, you really expect HTC to update it to Ice Cream Sandwich after 3 years? As consumers we have a voice and we let our wallets do the talking. Support the manufacturers that regularly update their devices and if you’re phone is nearing 2-years old, well — it might be time to upgrade. The mobile world moves quick. Technology moves fast. Google moves even faster. Remember, it’s not by any fault of Google’s nor their job to update your device to the latest firmware. It’s the manufacturer’s.

That is unless you buy a Nexus device.

[TheUnderstatement via Gizmodo]

October 28, 12:55 PM
Well, it's not nearly as exciting as a new iPhone, but Apple recently announced a bit of news that will set people in certain circles abuzz. The company's lossless audio codec, ALAC, is going open source. Similar to FLAC, the Apple Lossless Audio Codec offers some file compression while still delivering a bit-for-bit recreation of the original source material. The primary difference being that Apple devices and software do not support FLAC (at least without some tinkering) but can handle the Cupertino developed ALAC. The decision to release the code under the Apache license won't have much of an immediate impact on your digital audio routine, but expect support for ALAC to start popping up in more media players (both hardware and software) soon.

Apple's lossless ALAC goes open source, it's like FLAC for iPods originally appeared on Engadget on Fri, 28 Oct 2011 12:55:00 EDT. Please see our terms for use of feeds.

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October 29, 04:57 PM


A flier circulating within the Occupy movement gives detailed instructions for defending yourself against tear-gas attacks, noting that it is "only for defense purposes" and warning "never incite violence."

Flier to OWS Protesters: "Defending Against Tear Gas" (via Beth Pratt)

October 28, 02:03 PM

Mobile app monetization and distribution network W3i is announcing the results of its tests to determine whether or not an iPhone’s MAC address can serve as a replacement to the UDID (the unique device identifier), which Apple is phasing out as a way for developers to track an app’s users.

According to W3i, developers can and should begin tracking the iPhone’s MAC address as a UDID alternative, as it has successfully seen Apple approve its own application where this is the case. Unfortunately, this advice is arguably premature. Apple may let slip a single app, but if a large number of iOS developers began doing the same (tracking the MAC addresses, that is), Apple may certainly change its position on the matter.

For background, in August, Erick reported how Apple sneaked a major change into iOS5: it was deprecating developer access to the UDID. The UDID, an alphanumeric string unique to each Apple device, has been used by mobile ad networks, game networks, analytics providers, developers and app testing systems like TestFlight. In some cases, developers used the UDID to verify whether users were accessing their app from a new device or as a way to track users across apps.

Since that change was revealed, companies have been scrambling to come up with workarounds. OpenFeint announced its UDID replacement OFUID. AppsFire proposed an open source solution called OpenUDID. And now W3i is suggesting developers use the iPhone’s MAC address – specifically the MAC address of the device’s Wi-Fi network interface.

The MAC address, also a unique identifier, is used for communications on a physical network segment. What W3i wanted to determine was whether or not that address could be reliably captured across multiple device types and with different configurations (e.g., airplane mode, Wi-Fi off or on, not in range, etc.)

Using its proprietary app, AppAllStar, which was submitted and approved on October 5th, W3i collected 78,662 MAC addresses from 10/5 to 10/22, representing 100% of the installs across iPhone, iPod Touch and iPad devices. The app was also resubmitted during that time (on Oct. 1oth) to correct some non-test related errors. In both cases, the company says it placed the code at a very high level while also naming the classes appropriately.

W3i, however, did find that 33 devices had a duplicated MAC address, which W3i thinks may indicate either jailbroken or knock-off devices. A subset of those had spoofed UDIDs as well. The data on where the duplicates were located is interesting. China and the Netherlands each had 9 duplicates, Italy had 5, Spain 3, Saudi Arabia 2, and Singapore, the U.S., Australia, Czech Republic and India each had 1.

Based on these findings, W3i is now recommending that developers begin collecting and storing Wi-Fi MAC addresses with the associated UDID and modify the application logic to use both UDID and the Wi-Fi MAC address.

Of course, all this advice may be worthless in the long run. A test involving a single application is by no means definitive proof that this is something Apple would allow on a larger scale. After all, considering that the removal of developer access to the UDID was intended to better respect user privacy, simply allowing developers to switch to a second unique ID would violate the spirit of Apple’s decision, if not the actual terms.


October 26, 06:11 PM


Pretty much every item for sale on this 1907 ad for "open driving" accessories would make my life better today in 2011, and I don't even own a car. Sleeve protector, robes and apron, raw hide tire bands, and bullet lamps, yes please!

Accessories for Open Driving, 1907

October 26, 08:00 PM

Tech.pinions' Tim Bajarin has opined on why they feel Google and Microsoft hate Siri, citing some excellent sources. As the article states, Google's Andy Rubin told the Wall Street Journal's Walt Mossberg, "You shouldn't be communicating with the phone; you should be communicating with somebody on the other side of the phone." Likewise, Bajarin quotes Microsoft's Andy Lees saying it "isn't super useful."

The reasons he gives behind Microsoft and Google's dismissal comes down to two no-brainer answers: Jealously and knowing that Siri will develop into such a powerhouse that it will be a threat to business. And, you know what? He's right.

Bajarin points out that Siri is a front to some major databases including Yelp and Wolfram Alpha. And, just wait until Apple allows developers at Siri's API. The possibilities will be endless. Even now, like Remember the Milk has done, developers are figuring out ways to make Siri work for them. Siri's future paves the way for similar technology to be introduced across all Apple products. Tech.pinions sees Siri as "the gatekeeper to natural language searching" and urges Apple to acquire as many databases as it can to promote this. I think Apple should open the API to developers.

I also think it's more than gatekeeping.

I had the absolute thrilling experience Tuesday to watch someone be introduced to an Apple product for the first time. I was in a Verizon store starting the process of switching carriers, and the other woman in there was picking up her new iPhone 4S.

It was amazing to see her use Siri for the first time, as the salesman asked for hamburger joints, and Siri responded with several locations. He had her instruct Siri to call her spouse, which it did. She talked for a bit, then started playing with the other features. She called one of her children using FaceTime. I finished my business and left before she did, but watching her morph from skeptic to fan was brilliant. Apple's most likely gained another lifetime customer.

And a big chunk of it is that Siri makes an already easy-to-use device even easier. Right out of the package, you can press and hold a button and have Siri do so much for you. My grandmother, who had crippling arthritis by the end of her life, could have used Siri to enrich her life.

To circle back to Rubin's quote, you're not just communicating with your phone. You're using it as a bridge to be able to connect with people on the other side of the phone easier. Whoever possesses the technology and ability to do this will be the one to dominate the industry in the future, and right now, the ball is in Apple's court.

Why Google and Microsoft need to fear Siri originally appeared on TUAW - The Unofficial Apple Weblog on Wed, 26 Oct 2011 19:00:00 EST. Please see our terms for use of feeds.

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October 27, 06:45 AM

Michael DeGusta has done an amazing job charting the fragmentation of Android by visualizing the history of operating system updates on Android smartphones for sale in the United States.

Compare this to iPhone updates (which DeGusta did), and it paints a telling picture.

Writes DeGusta:

I went back and found every Android phone shipped in the United States up through the middle of last year. I then tracked down every update that was released for each device – be it a major OS upgrade or a minor support patch – as well as prices and release & discontinuation dates. I compared these dates & versions to the currently shipping version of Android at the time. The resulting picture isn’t pretty – well, not for Android users.

Other than the original G1 and MyTouch, virtually all of the millions of phones represented by this chart are still under contract today.

If you thought that entitled you to some support, think again:

- 7 of the 18 Android phones never ran a current version of the OS.
- 12 of 18 only ran a current version of the OS for a matter of weeks or less.
- 10 of 18 were at least two major versions behind well within their two year contract period.
- 11 of 18 stopped getting any support updates less than a year after release.
- 13 of 18 stopped getting any support updates before they even stopped selling the device or very shortly thereafter.
- 15 of 18 don’t run Gingerbread, which shipped in December 2010.
- In a few weeks, when Ice Cream Sandwich comes out, every device on here will be another major version behind.
- At least 16 of 18 will almost certainly never get Ice Cream Sandwich.

I don’t want to steal the guy’s thunder by reblogging the whole thing, so go check out his chart and solid analysis of what’s going on DeGusta’s his Tumblr blog.


Company: Android
Website: android.com

In July 2005, Google acquired Android, a small startup company based in Palo Alto, CA. Android’s co-founders who went to work at Google included Andy Rubin (co-founder of Danger), Rich Miner (co-founder of Wildfire), Nick Sears (once VP at T-Mobile), and Chris White (one of the first engineers at WebTV). At the time, little was known about the functions of Android other than they made software for mobile phones. This began rumors that Google was planning to enter...

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October 18, 02:05 PM

An Austrian student has kicked off a movement that pits EU privacy rules against Facebook's data collection practices. Max Schrems requested a copy of the data Facebook had collected on him (which Facebook is required to provide under EU law) and found himself with more than 1,000 pages of data that demonstrated several clear breaches of EU privacy laws. Kim Cameron has a good writeup on the ensuing complaints that Schrems filed:

Max is a 24 year old law student from Vienna with a flair for the interview and plenty of smarts about both technology and legal issues. In Europe there is a requirement that entities with data about individuals make it available to them if they request it. That’s how Max ended up with a personalized CD from Facebook that he printed out on a stack of paper more than a thousand pages thick (see image below). Analysing it, he came to the conclusion that Facebook is engineered to break many of the requirements of European data protection. He argues that the record Facebook provided him finds them to be in flagrante delicto.

The logical next step was a series of 22 lucid and well-reasoned complaints that he submitted to the Irish Data Protection Commissioner (Facebook states that European users have a relationship with the Irish Facebook subsidiary). This was followed by another perfectly executed move: setting up a web site called Europe versus Facebook that does everything right in terms using web technology to mount a campaign against a commercial enterprise that depends on its public relations to succeed.

Europe versus Facebook, which seems eventually to have become an organization, then opened its own YouTube channel. As part of the documentation, they publicised the procedure Max used to get his personal CD. Somehow this recipe found its way to reddit where it ended up on a couple of top ten lists. So many people applied for their own CDs that Facebook had to send out an email indicating it was unable to comply with the requirement that it provide the information within a 40 day period.



October 17, 09:21 AM

You know the lame new iPhone 4S? The one that almost every tech writer called "disappointing," or "not a real upgrade." The iPhone that "only" added a great-seeming new camera, a way faster brain and a startlingly clever AI assistant? Well, Apple shifted four million of them in three days. To put that in perspective, the ...

October 17, 07:32 AM

Would you like to create a custom Google Map of all the wonderful cities that you have visited so far. Or maybe an annotated map that offers easy driving directions to the wedding venue? Or maybe you have customers in different parts of the world and you would like to display testimonials on one Google Map.

These are just some of the many scenarios where you may want to build your own maps. Let’s now look at some of the best online tools that make it easy for us to create custom maps in the browser without requiring any programming knowledge.

How to Make Custom Google Maps

One of the easiest way to create custom maps is through the Google Maps website itself. Open maps.google.com and click Create Map under My Places (see screenshot). Next search for a place, or drop a placemark manually, and save it to your custom map. Repeat until you have added all the places to the Google Map.

You can later change the style of individual pins, add rich-text descriptions, photos and videos to a location – these will show up when someone clicks the location pin.

The same “My Places” option in Google Maps can be used for creating a directions map. In that case, choose the “Draw a Line” tool and move it along the desired route. Double-click to finish the drawing. Here’s a nice video tutorial that will guide you through the process of creating custom maps with Google Maps.

Create More Accurate Route Maps

If you have a smartphone, you may also use GPS recording apps like My Tracks (Android) that log your location at different times and then create a complete route from these different points. Drive to the starting point and hit the record track button on your phone. Once you have reached the destination, stop recording and the app will export the route as a Google Map.

The other option for drawing direction maps is QuikMaps. It basically converts Google Maps into a whiteboard and you can scribble routes on the map just like you draw freehand on any canvas. Once you have sketched the route, export it as a KML file which can be imported into Google Maps or Google Earth for easy publishing.

Create Google Maps from Excel Sheets

One slight disadvantage with the Google Maps tool is that they do not let you enter places in bulk. Yes, there are options to import KML and geoRSS files but how do you create these files in the first place?

Enter BatchGeo – an online tool that can import location data from a spreadsheet table and marks those address on a Google Map. You can copy-paste postal addresses or the latitude and longitude coordinates and BatchGeo will map them all after decoding. It’s useful tool but you cannot export the map with the free account.

Add Animation to your Google Maps

You may see flight tracking maps where multiple airplane images seem to move along different paths on a single Google map. If you would like to have something similar for your own Google Map, check out Animaps.

With Animaps, you can quickly create animated markers that move along a pre-defined route over the map. You can have multiple markers on the same map and their respective playback speed can be controlled as well.

Custom Google Maps for Advanced Users

Advanced users can create customized Google Maps by simply changing a few parameters in the maps URL. The Static Maps API has a complete list of parameters supported by Google Maps along with a few examples. The big advantage with static Image Maps is that you can modify them pretty quickly and they are easy to embed as they they do not rely on IFRAMES or JavaScript.

Also, if you would like to create personalized Google Maps that look very different from the standard maps and have custom data, follow these code samples in JavaScript.

Related: Record a Movie of Google Earth


This story, How to Create your own Google Maps, was originally published at Digital Inspiration on October 17, 2011 under Google Maps, Internet.

October 17, 05:43 PM

We could all argue until we were blue in the face on the merits of each platform’s update system, but there’s one place where iOS just has them all beat hands down: timing. If your device is going to support a big new update, you’ll pretty much always know as soon as said update is announced — and in most cases, the instant one compatible device gets the update, all compatible devices get the update.

Just 5 days after its official launch, iOS 5 is already up and running on 1 out of every 3 compatible devices.

While it’d be easy to throw these numbers up against those of Android (40% of Android devices used in the last 2 weeks are running either Gingerbread or Honeycomb, the latest builds for mobile phones/tablets respectively), the comparison would be Apples and Oranges: these numbers only include iOS 5 compatible devices (iPad 1/2, iPhone 3GS/4, iPod Touch 3rd/4th gen), where as Google’s running numbers potentially cover handsets reaching all the way back to the original T-Mobile G1.

These numbers come from the guys at Localytics, whose mobile analytics SDK is integrated into many thousands of iOS apps with a sample size they say is in the range of “tens of millions of devices.”

The breakdown:

  • 36% of iPad 2s observed are already running iOS 5
  • 35% of iPhone 4s
  • 33% of original iPads
  • 27% of iPhone 3GS
  • 23% of iPod Touch 3rd-gen
  • 17% of iPod Touch 4th-gen

These numbers do not include the iPhone 4S, as that device ships with iOS 5 out of the box. Having a wildcard sitting at 100% would skew the average a bit.

I see at least two take-aways here, at first glance: A) iPod Touch owners need to plug in their damned handsets more often, and B) While iOS handset owners seem to update absurdly fast, the requirement for backwards compatibility/legacy support isn’t going anywhere.


Company: Apple
Website: apple.com
Launch Date: January 4, 1976
IPO: October 18, 1980, NASDAQ:AAPL

Started by Steve Jobs, Steve Wozniak, and Ronald Wayne, Apple has expanded from computers to consumer electronics over the last 30 years, officially changing their name from Apple Computer, Inc. to Apple, Inc. in January 2007. Among the key offerings from Apple’s product line are: Pro line laptops (MacBook Pro) and desktops (Mac Pro), consumer line laptops (MacBook) and desktops (iMac), servers (Xserve), Apple TV, the Mac OS X and Mac OS X Server operating systems, the iPod (offered with...

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October 14, 06:19 PM

Apple fans hypnotized by their shiny new iPhones and mobile operating systems owe thanks, in part, to the work of jailbreakers, whom Apple once said would destroy their business model. Now the blockbuster iOS 5 incorporates some of the great hacks introduced by jailbreakers.

October 14, 04:30 PM

So there I am, with some time on my hands, and I start up some reading on the Evo 3D forums on XDA, when I come across an unusual thread (warning - some foul language in the link). It states that Sprint users should try something out... and prepare to be stunned. So, I follow instructions: pull off of my Wi-Fi, get onto 3G, open up a terminal emulator on my phone and get my 3G IP address. I then take that IP address and do a WHOIS search online. And what, pray tell, is the result? Get this:

OrgName:        DoD Network Information Center
OrgId:          DNIC
Address:        3990 E. Broad Street
City:           Columbus
StateProv:      OH
PostalCode:     43218
Country:        US

Um... wow? Perhaps some explanation is in order. Your IP address is a unique number given to any device on a computer network --- say, for example Sprint's 3G network. A WHOIS reveals the owner of said IP address.

So, what does this mean? Nothing definitive, by any means, but it's interesting, to say the least. Does it mean that the Department of Defense is watching your every move on your phone? Again, it's hard to say what the government involvement level is in this case, but it no doubt exists in some fashion.

What does this mean? It's interesting to say the least.
To keep things even more interesting, there have supposedly been a lot of network slowdowns for Sprint over the past week or two --- could this have anything to do with it? Also, anyone on any different carriers, I encourage you to do the same thing, and let us know the results.

Let the conspiracy theories begin!

Source: XDA Forums

Is Sprint 3G and 4G Data Traffic Routing Through the Department of Defense? originally appeared on AndroidGuys.

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October 14, 08:47 AM

Illo: Rob Beschizza. Photo: Frederic Poirot

Author William Gibson discusses Victorians, John Shirley and the early days of his career. A longer version of this interview appeared in the 197th issue of Paris Review

INTERVIEWER

Do you think fiction should be predictive?

GIBSON

No, I don’t. Or not particularly. The record of futurism in science fiction is actually quite shabby, it seems to me. Used bookstores are full of visionary texts we’ve never heard of, usually for perfectly good reasons.

INTERVIEWER

You’ve written that science fiction is never about the future, that it is always instead a treatment of the present.

GIBSON

There are dedicated futurists who feel very seriously that they are extrapolating a future history. My position is that you can’t do that without having the present to stand on. Nobody can know the real future. And novels set in imaginary futures are necessarily about the moment in which they are written. As soon as a work is complete, it will begin to acquire a patina of anachronism. I know that from the moment I add the final period, the text is moving steadily forward into the real future.

There was an effort in the seventies to lose the usage science fiction and champion speculative fiction. Of course, all fiction is speculative, and all history, too—endlessly subject to revision. Particularly given all of the emerging technology today, in a hundred years the long span of human history will look fabulously different from the version we have now. If things go on the way they’re going, and technology keeps emerging, we’ll eventually have a near-total sorting of humanity’s attic.

In my lifetime I’ve been able to watch completely different narratives of history emerge. The history now of what World War II was about and how it actually took place is radically different from the history I was taught in elementary school. If you read the Victorians writing about themselves, they’re describing something that never existed. The Victorians didn’t think of themselves as sexually repressed, and they didn’t think of themselves as racist. They didn’t think of themselves as colonialists. They thought of themselves as the crown of creation.

Of course, we might be Victorians, too.

INTERVIEWER

The Victorians invented science fiction.

GIBSON

I think the popular perception that we’re a lot like the Victorians is in large part correct. One way is that we’re all constantly in a state of ongoing technoshock, without really being aware of it—it’s just become where we live. The Victorians were the first people to experience that, and I think it made them crazy in new ways. We’re still riding that wave of craziness. We’ve gotten so used to emergent technologies that we get anxious if we haven’t had one in a while.

But if you read the accounts of people who rode steam trains for the first time, for instance, they went a little crazy. They’d traveled fifteen miles an hour, and when they were writing the accounts afterward they struggled to describe that unthinkable speed and what this linear velocity does to a perspective as you’re looking forward. There was even a Victorian medical complaint called “railway spine.”

Emergent technologies were irreversibly altering their landscape. Bleak House is a quintessential Victorian text, but it is also probably the best steam-punk landscape that will ever be. Dickens really nailed it, especially in those proto-Ballardian passages in which everything in nature has been damaged by heavy industry. But there were relatively few voices like Dickens then. Most people thought the progress of industry was all very exciting. Only a few were saying, Hang on, we think the birds are dying.

++++++++++++++++++

INTERVIEWER

You wrote your first story for a class, didn’t you?

GIBSON

A woman named Susan Wood had come to UBC as an assistant professor. We were the same age, and I met her while reconnoitering the local science-fiction culture. In my final year she was teaching a science-fiction course. I had become really lazy and thought, I won’t have to read anything if I take her course. No matter what she assigns, I’ve read all the stuff. I’ll just turn up and bullshit brilliantly, and she’ll give me a mark just for doing that. But when I said, “Well, you know, we know one another. Do I really have to write you a paper for this class?” She said, “No, but I think you should write a short story and give me that instead.” I think she probably saw through whatever cover I had erected over my secret plan to become a science-fiction writer.

I went ahead and did it, but it was incredibly painful. It was the hardest thing I did in my senior year, writing this little short story. She said, “That’s good. You should sell it now.” And I said, “No.” And she said, “Yeah, you should sell it.” I went and found the most obscure magazine that paid the least amount of money. It was called Unearth. I submitted it to them, and they bought it and gave me twenty-seven dollars. I felt an enormous sense of relief. At least nobody will ever see it, I thought. That was “Fragments of a Hologram Rose.”

INTERVIEWER

How did you meet John Shirley?

GIBSON

Shirley was the only one of us who was seriously punk. I’d gone to a science-fiction convention in Vancouver, and there I encountered this eccentrically dressed young man my age who seemed to be wearing prison pajamas. He was an extremely outgoing person, and he introduced himself to me: “I’m a singer in a punk band, but my day job is writing science fiction.” I said, “You know, I write a little science fiction myself.” And he said, “Published anything?” And I said, “Oh, not really. This one story in this utterly obscure magazine.” He said, “Well, send me some of your stuff, I’ll give you a critique.”

As soon as he got home he sent me a draft of a short story he had written perhaps an hour beforehand: “This is my new genius short story.” I read it—it was about someone who discovers there are things that live in bars, things that look like drunks and prostitutes but are actually something else—and I saw, as I thought at the time, its flaws. I sat down to write him a critique, but it would have been so much work to critique it that instead I took his story and rewrote it. It was really quick and painless. I sent it back to him, saying, “I hope this won’t piss you off, but it was actually much easier for me to rewrite this than to do a critique.” The next thing I get back is a note—“I sold it!” He had sold it to this hardcover horror anthology. I was like, Oh, shit. Now my name is on this weird story.

People kept doing that to me, and it’s really good that they did. I’d give various friends stuff to read, and they’d say, “What are you going to do with this?” And I’d say, “Nothing, it’s not nearly there yet.” Then they’d Xerox it and submit it on my behalf, to places I would have been terrified to submit to. It seemed unseemly to me to force this unfinished stuff on the world at large.

INTERVIEWER

Do you still consider that work unfinished?

GIBSON

I had a very limited tool kit when I began writing. I didn’t know how to handle transitions, so I used abrupt breaks, the literary equivalent of jump cuts. I didn’t have any sense of how to pace anything. But I had read and ad- mired Ballard and Burroughs, and I thought of them as very powerful effect pedals. You get to a certain place in the story and you just step on the Ballard.

INTERVIEWER

What was the effect?

GIBSON

A more genuine kind of future shock. I wanted the reader to feel constantly somewhat disoriented and in a foreign place, because I assumed that to be the highest pleasure in reading stories set in imaginary futures. But I’d also read novels where the future-weirdness quotient overwhelmed me and simply became boring, so I tried to make sure my early fiction worked as relatively solid genre pieces. Which I still believe is harder to do. When I started Neuromancer, for instance, I wanted to have an absolutely familiar, utterly well-worn armature of pulp plot running throughout the whole thing. It’s the caper plot that carries the reader through.

INTERVIEWER

What do you think of Neuromancer today?

GIBSON

When I look at Neuromancer I see a Soap Box Derby car. I felt, writing it, like I had two-by-fours and an old bicycle wheel and I’m supposed to build something that will catch a Ferrari. This is not going to fly, I thought. But I tried to do it anyway, and I produced this garage artifact, which, amazingly, is still running to this day.

Even so, I got to the end of it, and I didn’t care what it meant, I didn’t even know if it made any sense as a narrative. I didn’t have this huge feeling of, Wow, I just wrote a novel! I didn’t think it might win an award. I just thought, Phew! Now I can figure out how to write an actual novel.

PREVIOUSLY: William Gibson Interview



October 13, 03:52 PM

[Video Link] This police helicopter has gee-whiz visioning technology that makes it easy for the pilot to pinpoint a moron who flashed him with a green laser.

Laughing Squid: Man Aiming a Laser Pointer a Police Helicopter Is Quickly Arrested

October 11, 02:52 PM

Researchers at a German university have published a paper detailing a security exploit of the Mifare DESfire MF3ICD40, a widely used RFID smart card. The exploit, which uses an approach previously used to break other wireless crypto systems, demonstrates that even the relatively strong encryption algorithms used in "touchless" smart cards can be broken with a small investment of time and equipment—exposing the shared crypto key and the data stored on them.

The exploit was revealed by researchers David Oswald and Christof Paar at the recent Workshop on Cryptographic Hardware and Embedded Systems (CHES) in Nara, Japan. The attack uses a templated “side-channel” attack on the card's crypto, an approach first described in a paper by Suresh Chari, Josyula Rao, and Pankaj Rohatgi of IBM's Watson Research Center in 2002. It requires the attacker to have the card itself, an RFID reader, and a radio probe. Using differential power analysis, data is collected from radio frequency energy that leaks out of the card (its “side channels”). Through this process, Oswald and Paar were able to retrieve the entire 112-bit secret key from the MF3ICD40, which uses Triple DES encryption.

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September 29, 09:00 AM

I have a confession: I didn't actually know a whole lot about Richard Feynman. Well, okay, I knew a bit about his role at Los Alamos from a history class, and I knew a little about his outsized personality and love for playing pranks, but I hadn't actually read or watched any of his lectures, ...

October 04, 02:10 PM

In the new issue of Wired, Peter Savodnik wrote a great story about the very strange Russian shortwave station UVB-76. Known as the Buzzer because of the buzz patterns it transmits, UVB-76 is most likely a "numbers station" that governments use to transmit secret info to operatives around the world. The article reminded me of the piece I wrote about Numbers Stations for the old bOING bOING Digital webzine back in 1999. Fascinating stuff and I love that the mystery continues! From Wired:

The amplitude and pitch of the buzzing sometimes shifted, and the intervals between tones would fluctuate. Every hour, on the hour, the station would buzz twice, quickly. None of the upheavals that had enveloped Russia in the last decade of the cold war and the first two decades of the post-cold-war era—Mikhail Gorbachev, perestroika, the end of the Afghan war, the Soviet implosion, the end of price controls, Boris Yeltsin, the bombing of parliament, the first Chechen war, the oligarchs, the financial crisis, the second Chechen war, the rise of Putinism—had ever kept UVB-76, as the station’s call sign ran, from its inscrutable purpose. During that time, its broadcast came to transfix a small cadre of shortwave radio enthusiasts, who tuned in and documented nearly every signal it transmitted. Although the Buzzer (as they nicknamed it) had always been an unknown quantity, it was also a reassuring constant, droning on with a dark, metronome-like regularity.

But on June 5, 2010, the buzzing ceased. No announcements, no explanations. Only silence.

The following day, the broadcast resumed as if nothing had happened. For the rest of June and July, UVB-76 behaved more or less as it always had. There were some short-lived perturbations—including bits of what sounded like Morse code—but nothing dramatic. In mid-August, the buzzing stopped again. It resumed, stopped again, started again. Then on August 25, at 10:13 am, UVB-76 went entirely haywire. First there was silence, then a series of knocks and shuffles that made it sound like someone was in the room. Before this day, all the beeping, buzzing, codes, and numbers had hinted at an evil force hovering on the airwaves. Now it seemed as though the wizard were suddenly about to reveal himself. For the first week of September, transmission was interrupted frequently, usually with what sounded like recorded snippets of “Dance of the Little Swans” from Tchaikovsky’s Swan Lake.
"Inside the Russian Short Wave Radio Enigma" (Wired)

"Spy vs. Spy" (bOING bOING Digital)

Listen to UVB-76



October 03, 12:12 PM

Dorrit Moussaieff, the first lady of Iceland, made a dramatic gesture over the weekend by joining a group of demonstrators hit by the debt crisis.

As the Icelandic president and MPs came under fire from angry protesters on Saturday, on their traditional walk to mass marking the opening of the parliamentary session, the President’s wife broke away to join the protest. Protesters, demanding that the government does more to help struggling households, had lined the streets in central Reykjavik pelting politicians with eggs and yogurt.

More at Storyful. The action happens in this video, at the three-minute mark.

October 03, 12:41 PM

jfruhlinger writes "Nokia's announcement that it was developing a Linux distro for low-end smartphones, shortly after abandoning the Linux-based Meego OS for Windows Phone 7, was a little puzzling. But it actually makes good business sense in the smartphone world. While WP7 aims for the high end, there's a market for cheaper and less complex phones that still beat boring old feature phones, especially in emerging economies. And, unlike Symbian and the heavily tweaked Meego, Linux can be quickly and cheaply brought to market as a low-end smartphone OS."

Read more of this story at Slashdot.


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Senior ICT Consultant at Kii Oy.
Information Technology and Services | Finland, FI

Summary

hands-on project lead for multimedia and interactive media, ICT strategy / design / implementation, UX design, brand strategy design for web 2.0 and marketing 2.0, business strategy design, business intelligence / development
Specialties: UX, marketing 2.0, social web, strategy design, business intelligence / analysis, small team management, tutoring, development, production / post-production

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